SMS/Text Message Policy

Overview

KOTY MART LLC offers optional text message (SMS) services to provide appointment reminders, coaching support, and service updates to our customers. This policy explains how we use text messaging and your rights regarding these communications.

Consent to Receive Text Messages

Opt-In Required

By providing your mobile phone number and checking the consent box, you expressly consent to receive text messages from KOTY MART at the number provided. Consent is not a condition of purchase - you can still use our services without opting in to text messages.

What You're Consenting To

When you opt in, you agree to receive:

• Appointment reminders and scheduling confirmations
• Coaching support messages (if included in your package)
• Service updates and important account notifications
• Educational tips and resources
• Promotional messages (only if you separately consent to marketing)

How to Opt-In

You can opt-in to text messages by:

• Checking the SMS consent box during purchase or registration
• Replying "YES" to an initial consent verification message
• Updating your communication preferences in your account settings
• Texting "START" or "JOIN" to our shortcode

Message Frequency

Message frequency varies by package and service level:

Foundation Starter Package

• 1-3 messages per month
• Appointment reminders
• Post-session follow-ups
• Service updates

Foundation Complete Package

• 2-5 messages per month
• Appointment reminders and confirmations
• Brief coaching tips
• Resource notifications
• Service updates

Guided Success Package

• 5-15 messages per month (up to 90 days)
• Appointment reminders and confirmations
• Active coaching support via text
• Weekly check-ins
• Educational tips and encouragement
• Priority response availability

VIP Concierge Package

• 10-30 messages per month (up to 180 days)
• Appointment reminders and confirmations
• Priority coaching support via text
• Multiple weekly check-ins
• Personalized educational content
• Quick response to your text inquiries
• Implementation support

Marketing Messages

If you opt-in to promotional messages, you may receive:

• 1-4 additional messages per month
• Special offers and promotions
• New service announcements
• Educational content and tips

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your texting plan. We do not charge for our text messages, but your carrier may charge you for receiving and sending text messages.

Supported Carriers

Our text messaging service is supported by major U.S. carriers including:

• AT&T
• T-Mobile
• Verizon
• Sprint
• U.S. Cellular
• Cricket
• Boost Mobile
• MetroPCS
• Virgin Mobile
• And most other U.S. carriers

If you experience issues with our text messages, please contact us.

How to Opt-Out (Unsubscribe)

You can stop receiving text messages at any time:

Text Commands

• Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us
• You'll receive a confirmation message that you've been unsubscribed
• You won't receive further messages from us unless you opt-in again

Account Settings

• Log in to your account at kotymart.com
• Go to Communication Preferences
• Uncheck the SMS notifications option
• Save your preferences

Contact Us

• Email: [email protected]
• Phone: +1 786-382-2000
• Request to be removed from text messaging

Important: Opting out of text messages does not cancel your service or coaching packages. You'll still receive email communications (if opted in) and can access all purchased services.

Help and Support

For help with text messages, reply HELP to any message or contact us:

• Email: [email protected]
• Phone: +1 786-382-2000

Privacy and Data Protection

How We Use Your Number

Your mobile phone number is used only for:

• Sending you the text messages you've consented to receive
• Responding to text messages you send us
• Maintaining records of our communications
• Complying with legal requirements

We Do Not

• Sell or rent your phone number to third parties
• Use your number for unauthorized purposes
• Share your number for marketing purposes without consent

Data Security

We implement reasonable security measures to protect your phone number and text message content. However, please note that text messages are not encrypted and should not be used to send sensitive information.

Full Privacy Policy

For complete information about how we handle your personal information, please see our Privacy Policy.

Content of Messages

Information Provided

Text messages may contain:

• Appointment dates, times, and details
• Links to resources or forms
• Brief coaching tips and encouragement
• Service updates and notifications
• Promotional offers (if you've opted in)

Not Included

Text messages will not contain:

• Complete payment information
• Detailed personal or sensitive information
• Comprehensive coaching content (provided during sessions or via email)

Two-Way Messaging

For Guided Success and VIP Packages

If your package includes text support, you can send text messages to your coach. Response times vary by package:

• Guided Success: Responses typically within 24-48 hours during business days
• VIP Concierge: Priority responses, typically within 4-24 hours including weekends

Business Hours

While you can send messages anytime, our standard business hours for responses are:

• Monday-Friday: 9 AM - 6 PM EST
• Saturday: 10 AM - 4 PM EST
• Sunday: Emergency inquiries only (VIP Concierge)

Message Limitations

Text support is designed for:

• Quick questions and clarifications
• Scheduling and appointment matters
• Brief check-ins and updates

For detailed coaching discussions, please use scheduled coaching sessions or email.

Prohibited Uses

You may not use our text messaging service to:

• Send spam or unsolicited messages
• Harass or abuse our staff
• Violate any laws or regulations
• Share inappropriate or offensive content
• Impersonate others
• Send malware or malicious links

Violation may result in immediate termination of text messaging privileges and potentially your service account.

TCPA Compliance

Our text messaging practices comply with the Telephone Consumer Protection Act (TCPA) and related regulations. We:

• Obtain express written consent before sending texts
• Provide clear opt-out instructions in every message
• Honor opt-out requests promptly (within 1 business day)
• Maintain records of consent and communications
• Do not use automatic telephone dialing systems for promotional messages without proper consent

Liability Limitations

We are not responsible for:

• Delayed or undelivered messages due to carrier issues
• Messages filtered as spam by carriers or devices
• Charges from your mobile carrier
• Actions taken based on message content
• Technical issues with your device or carrier

Changes to This Policy

We may update this SMS Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via text message or email. Continued opt-in after changes constitutes acceptance.

State-Specific Rights

Some states have additional consumer protection laws regarding text messaging. If you reside in:

• California: See California Privacy Notice
• Florida: Florida Telephone Solicitation Act provisions apply
• Other states: State-specific consumer protection laws may apply

Age Restrictions

Our text messaging services are intended for individuals 18 years or older or minors with parental consent. Parents/guardians are responsible for consenting to text messages on behalf of minors.

Contact Us

For questions about this SMS Policy or our text messaging practices:

KOTY MART LLC

Email: [email protected] Phone: +1 786-382-2000 SMS Shortcode: 33557 Address: 7901 4th St N Ste 300, St. Petersburg, FL 33702

Quick Reference

To Opt-In: Reply YES to confirmation message or check SMS consent box To Opt-Out: Reply STOP to any message For Help: Reply HELP or email [email protected] Message Frequency: 1-30 messages/month depending on package Cost: Message and data rates may apply (carrier dependent)